A machine only earns money while it's running. So we put numbers on our support promises and hold ourselves to them, year after year.
Your warranty clock starts the day you receive and accept the machine, and it runs a full year. During that time repairs on the entire unit are free - keep the invoice and warranty card handy and you're covered. Unless damage is man-made, the maintenance cost sits with us, not with you.
Machines outlive their warranties. Support shouldn't stop when the paperwork expires, so every piece of Pmise equipment carries lifetime maintenance. Maybe a consumable needs changing, maybe a handpiece took a knock, maybe the unit itself needs repair after six hard years - either way, we work out the complete solution with you. You'll never hear that a model is "too old to support."
Behind the promises sit real teams. An expert group of more than 50 people handles technical guidance, and over 100 professional technicians serve clients around the globe, including door-to-door service at least twice a year. On top of that, 100-plus online service staff keep the desk manned 24/7. Ask a question at 3 a.m. from any time zone; somebody answers.
Want the machine side of the story first? Look through the product lines, or send us the treatments you plan to offer and we'll map out the rest.
Yes - these technologies have been used in medical and cosmetic procedures for decades. Safety in practice comes down to the right wavelength for the job, sensible settings and a trained operator. That's why clinical training ships with the machine, not as an afterthought.
We do. Clinical training is part of the service package on every platform, covering treatment parameters, skin-type assessment and day-to-day machine care. Your team starts treating with confidence instead of guesswork.
Quick enough that your schedule survives. We quote the specific solution within 12 to 24 hours and work out the complete fix - parts, shipping, instructions or a technician - within 24 to 72 hours, depending on your location and customs.